1.1 These Terms and Conditions of Sale (“Terms of Sale”) are the terms and conditions on which McQueens Flowers Limited (“we”, “us” or “McQueens”) provides products to you (including flowers). In addition to the Website Terms of Use, your purchase of products from us through this website or via any other method (e.g. telephone or email) is subject to these Terms of Sale. Please read these Terms of Sale carefully before ordering any products from our site or via any other method. By placing an order for any of our products, you agree to be bound by these Terms of Sale.1.2 If you place an order through our website, you will be asked to tick a box on the final page of the checkout section to confirm that you accept these Terms of Sale before you can proceed with your order.


2.1 Mcqueens.co.uk is a website operated by McQueens Flowers Limited, a private limited company incorporated and registered in England and Wales, whose registered office is at 1 Maddox Street, London, W1S 2PZ, United Kingdom. Our company registration number is 10913066. Our VAT number is 281513709. 2.2 If you need to contact us, please telephone us on +44 (0) 207 251 5505 or email us at enquiries@mcqueens.co.uk.


3.1 Our aim is to bring you beautiful high-quality floral designs via an excellent service. 3.2 McQueens offers an ordering and delivery service in London and most other parts of the UK (excluding the Channel Islands, Northern Ireland, and certain other UK islands). Operating hours will vary depending on local trading conditions. Please click on the relevant link to view the options for each product on our website, and then click on your chosen option – you will then be able to submit your order.


3.3 When you place an order for our products via the website (or any other method), we will send you an email thanking you for your order and confirming your order and payment has been received and accepted by us (the “Confirmation Email”). The contract for the supply of any products will be between you and us and will only be formed when you have been sent the Confirmation Email. 3.4 Please ensure that you have given us a correct email address and telephone number as this is how we will communicate with you about your order. Upon receipt of the Confirmation Email, please
check the Order details for accuracy and let us know immediately if there are any errors.


3.5 We will advise you in the Confirmation Email of the intended delivery date. If you place an order through our website, you will be able to select your preferred delivery date. 3.6 Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. The timing of your delivery will be determined taking into account the number of orders and the circumstances being faced by us at that time. 3.7 Inaccuracies in your details may lead to problems or delays in delivery so please ensure that you have included in your order the full delivery address details, including an accurate postcode, of the intended recipient and a valid telephone number so that your order arrives to the correct location and we can notify you if we encounter any delivery difficulties. If the intended recipient does not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching the delivery address, we reserve the right to leave the premises, and you will be charged for any redelivery. 3.8 McQueens seeks to provide a quality service and should be the first point of contact in the event that there is a problem with your products or delivery with regards to quality and/or substance. We do monitor our deliveries very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please check your delivery immediately after it arrives and let us know if you have any issues by emailing or calling us.